Springs entrepreneur Chris Thompson recently launched his new startup,
WorkOrder.es, a software-as-a-service (SaaS) ticketing platform that organizes
and simplifies communication regarding repair projects for landlords and
is targeted toward small to medium-sized investment-property owners: up to 100
buildings with up to 500 apartments.
SaaS platform lets tenants submit work-order requests, along with photographs,
from their smart phones when there’s an issue. Landlords receive the work order
and can triage their requests. Then the landlords can assign jobs to an
employee or a contractor. Both landlords and their tenants can track the
progress of the repair until its completion.
do want to be responsive,” Thompson said. “This way, tenants have an easy
direct line to their landlords, who can update and track the work orders. Plus,
there’s a discussion thread for reference.”
application runs in the cloud: on remote computer servers that users access
through the Internet. Software, platforms and infrastructure can be SaaS,
utilized in this way.
Amazon Web Services, thousands of customers can be on a handful of servers,”
hit upon the concept of WorkOrder.es when he bought two investment properties
and needed to handle repair requests.
tenants would text or e-mail me, and we’d write back and forth. There was often
missing information or confused communication,” Thompson said.
he developed the WorkOrder.es mobile application on the Net as a mobile site
with response design. Its layout changes depending on the device used -- computer,
tablet or smart phone -- to fit the screen and make for easier use.
is incredibly easy to use,” Thompson said. “All you need is a free Google account. You
log in to the website and type in your request.”
describes himself as owner, founder and presently sole funder of the WorkOrder.es
venture. He’s accustomed to these roles, having been a project manager for 13
years, creator of an online polling company in 2002 and a consultant for other
all began in his master’s program at Rensselaer
I was at RPI’s incubator program,
the entrepreneur bug really bit me,” he said.
had the idea for WorkOrder.es in June 2013 and formed the company in November
2013. He is the system architect and the creator of the user interface.
hire graphic designers, and front- and back-end developers to do the coding,”
5, Thompson presented at RPI's Startup Tech Valley event in front of a Troy crowd
of 200 people. In April, he’ll meet with real-estate software companies in New
York City, and he’s exploring a presentation for an Albany real-estate investor
is also seeking venture-capital investments, which would accelerate his
helping to grow the local tech scene,” he said.